How Sendoso Conducts Continuous Research using Grain
Today, product development has become more iterative and agile than ever. To adapt, successful companies have started embedding researchers in product teams with the hopes of making research a continuous process and keeping it in touch with their customers.
But it only solves half the problem.
Researchers still need a way to easily capture, synthesize, extract, and share insights with stakeholders—on an ongoing basis.
We had a chance to talk to Emily Arciprete, a Sr. UX researcher embedded in the product team at Sendoso, to learn how she consistently extracts and socializes research insights and drives better product decisions.
Capturing Insights
As a researcher, it’s crucial for you to capture insights from your research sessions. But if you start taking manual notes, it can get in the way of listening to your users. Emily uses Grain to record her user interviews—capturing the video along with what was exactly said.
“As much as I love to write down lots of notes during a call, my goal as a researcher is to be highly engaging and attentive. Grain allows me to do that.”
Once the session ends, she can get back to the recording to clip out key insights and user feedback on her own time. Every research session at Sendoso, whether it's a user interview, usability testing, or concept testing, is now being recorded by Grain.
Analyzing and Synthesizing Qualitative Data
One of the challenges of consistent research is analyzing and synthesizing heaps of qualitative data to identify key insights.
The research team at Sendoso continuously engages with customers for various projects happening at the same time. To make it easier to process, analyze, and synthesize data, Emily implemented a two-step process.
1. Key moments from customer interviews are not only clipped but also tagged based on the subject and the research goals. Tagging allows the team to quickly rediscover and review the feedback at any point during or after the research. They just need to hit Search and type in the tag name.

2. The clips are then organized into a Google sheet grid to identify common patterns and create high-level insights (roll-up of feedback across all user calls).

Credit: Emily Arciprete
Level Up Your Research Using Grain
As a researcher, it has become imperative for you to keep up with rapid development cycles. The research team at Sendoso leverages Grain to easily capture, synthesize, and socialize insights. The research projects are in sync with product sprints—and customer feedback continues to inform product development.